FAQ
Need help?
Below are answers to some common questions from our customers. If you have any other questions, please send us a message.
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Frequently Asked Questions
How long does delivery take?
Orders are usually processed within 1–2 business days. Estimated delivery time is 3–5 business days after dispatch.
When can I expect the refund for my online order that was cancelled?
The refund timeline for an Online order is 7-14 business days from the date of refund issued.
How do I use my promo code?
Enter your code at the checkout, exactly as it appears.
NOTE:Your code may have a minimum spend (which does not include delivery costs).
Can I return the items I bought online at one of the stores?
Yes, the articles bought online or through click and collect can be returned even at the stores. We suggest you carry the invoice along as it helps the processing easier. The return is possible if the place of delivery/pickup is in the same city where the store is located.
Is there a way I can track my complaint online?
You can contact our Customer support team through call/chat or email with a complaint reference id shared and we can help you better.
Would assistance be available to upload the template if needed?
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
I would like to expedite the delivery, is it feasible?
Customers cannot prepone the delivery from the date of delivery. However, they can extend the date of delivery on availability of slots.
Can I know the exact time of delivery?
At this point in time, we don’t have an option to choose a specific slot for delivery. Transport service providers ideally reach the customer to communicate on their time of arrival.
Is it possible to cancel my delivery at the doorstep?
We are happy to refund the delivery charges if the service is cancelled prior to 24 hrs. of the actual delivery date. However, if there is a specific reason due to which the service is being cancelled please reach us via call/chat or email for more support.
How do I check stock availability?
Every effort is made to maintain the availability of products, but due to popularity some items may not always be available. You can check stock availability on the product information pages.
What are your store timings?
10:00 AM to 07:00 PM (All days).
Is your store open on all days?
Yes, our stores are open on all days.
Free Shipping
Complimentary standard shipping on eligible orders.
Secure Checkout
Your payment details are protected and encrypted.
Easy Returns
A simple return process under our return policy.
Customer Support
Our support team is here whenever you need help.