Shipping policy

Thank you for shopping with ELLEXIRA. We are committed to providing a smooth and reliable shipping experience for every customer. Please review our shipping policy below.

Free Shipping

ELLEXIRA offers free standard shipping on all orders within the United States. No minimum purchase is required. This offer is available for all U.S. destinations, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO military addresses.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.

Orders placed before 12:00 PM EST are typically processed the same business day. Orders placed after the cutoff time, on weekends, or on holidays will be processed on the next business day.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is 3–5 business days.

Deliveries are made Monday through Saturday to the shipping address provided during checkout.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Carrier

All orders are shipped via USPS to ensure secure and reliable delivery.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes available within 24 hours after shipment.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been shipped, we are unable to make changes, update the shipping address, or cancel the order.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  • Check around your property and with household members.
  • Contact your local USPS office.
  • Wait up to 24 hours, as packages are sometimes marked as delivered before arriving.

If you are still unable to locate your package, please contact our support team and we will gladly assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • Clear photos of the damaged product.
  • Photos of the shipping box and packaging.

Please do not discard the damaged item until our support team has reviewed your claim.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

ELLEXIRA is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address information.

Contact Us

If you have any questions regarding shipping or your order, our customer support team is here to help.

Store Name: ELLEXIRA

Customer Support Hours:
Monday – Sunday
10:00 AM – 7:00 PM (EET)

Email: support@ellexira.com

You may also contact us through the Contact Us page on our website.

Thank you for choosing ELLEXIRA. We appreciate your trust and look forward to serving you.