Ellexira Once | 1.7 oz / 50 ml

ELLEXIRA Once is a sophisticated woody floral fragrance that embodies elegance, confidence, and timeless style.

Opening with the delicate freshness of jasmine, the fragrance unfolds into the warm richness of wood amber, before settling into a smooth base of white cedar. The result is a refined composition that feels clean, modern, and effortlessly luxurious.

Perfect for both everyday wear and special occasions, Once leaves a subtle yet memorable impression with every spray.

Size: 1.7 fl. oz. / 50 ml
Fragrance Type: Eau de Parfum
Fragrance Family: Woody Floral
Notes: Jasmine • Wood Amber • White Cedar
Suitable For: Day or Night • All Seasons • Unisex
Usage: Spray onto pulse points such as the wrists and neck. Store in a cool, dry place away from direct sunlight.

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Thank you for shopping with ELLEXIRA. We are committed to providing a smooth and reliable shipping experience for every customer. Please review our shipping policy below.

Free Shipping

ELLEXIRA offers free standard shipping on all orders within the United States. No minimum purchase is required. This offer is available for all U.S. destinations, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO military addresses.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.

Orders placed before 12:00 PM EST are typically processed the same business day. Orders placed after the cutoff time, on weekends, or on holidays will be processed on the next business day.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is 3–5 business days.

Deliveries are made Monday through Saturday to the shipping address provided during checkout.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Carrier

All orders are shipped via USPS to ensure secure and reliable delivery.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes available within 24 hours after shipment.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been shipped, we are unable to make changes, update the shipping address, or cancel the order.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

• Check around your property and with household members.
• Contact your local USPS office.
• Wait up to 24 hours, as packages are sometimes marked as delivered before arriving.

If you are still unable to locate your package, please contact our support team and we will gladly assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• Clear photos of the damaged product.
• Photos of the shipping box and packaging.

Please do not discard the damaged item until our support team has reviewed your claim.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

ELLEXIRA is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address information.

Contact Us

If you have any questions regarding shipping or your order, our customer support team is here to help.

Store Name: ELLEXIRA

Customer Support Hours:
Monday – Sunday
10:00 AM – 7:00 PM (EET)

Email: support@ellexira.com

You may also contact us through the Contact Us page on our website.

Thank you for choosing ELLEXIRA. We appreciate your trust and look forward to serving you.

At ELLEXIRA, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered.

Return Eligibility

To qualify for a return, your item must:

• Be returned within 30 days of delivery.
• Be unused, unopened, and in its original sealed packaging.
• Include all original packaging, accessories, and documentation.
• Be accompanied by proof of purchase or your order confirmation.

For hygiene and safety reasons, opened or used fragrance products cannot be returned, unless the item arrived damaged, defective, or incorrect.

How to Start a Return

To request a return, please contact our customer support team at:

support@ellexira.com

Include your order number and the reason for your return request.

Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.

Please do not send any items back without receiving return authorization, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery by emailing support@ellexira.com.

Include photos of the product and packaging so we can resolve the issue as quickly as possible.

If the claim is approved, we will provide a replacement or a full refund at no additional cost.

Return Shipping Costs

If the return is requested because of a change of mind or customer error (such as ordering the wrong product), the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable.

If the return is due to our error or a defective product, ELLEXIRA will cover the return shipping costs.

Exchanges

If you wish to exchange a product, please contact us before returning your order.

The quickest way to receive another item is to return the original product (if eligible) and place a new order once the return has been approved.

Order Cancellation

Orders may be cancelled or modified free of charge before they have been processed for shipment.

Once an order has been shipped, it can no longer be cancelled and our standard return policy will apply.

Lost Shipments

If your package has not arrived within two business days after the estimated delivery date, please contact our support team.

We will investigate the shipment with the carrier. If the shipment is confirmed as lost, you may choose either a replacement or a full refund.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

ELLEXIRA Customer Support

Email: support@ellexira.com

We are always happy to assist you.